Refund policy

Refund and Return Policy

Thank you for choosing our products. We are committed to providing you with a satisfying shopping experience. Please read the following refund and return policy carefully.

Returns/Exchanges for Non-Quality Issues If you wish to request a return or exchange for personal reasons (e.g., change of mind, incorrect size, or other non-quality related issues), the following conditions must be met:

  • The request must be submitted within 30 days from the date of receipt.

  • The product must remain in its original condition and be suitable for resale (unused, undamaged, and with original packaging intact).

  • Please note that the return shipping costs for non-quality related returns shall be borne by the buyer.

  • Provided the above conditions are met, we offer return and exchange services.

Returns/Exchanges for Quality Issues If the product you received has quality issues (e.g., damage, functional defects, or items not as described), please rest assur

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cyrderbusiness@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cyrderbusiness@163.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cyrderbusiness@163.com.

ed:

  • The request must be submitted within 30 days from the date of receipt.

  • We offer free return and exchange services at no additional cost to you.

  • Please provide relevant photos or videos as proof of the quality issue to help us process your request promptly.

How to Request a Return or Exchange Please contact our customer support team via the following methods, and we will respond within 1–2 business days:

  • Send an email to our customer service email address;

  • Or submit a request via the contact form on our website.

We are dedicated to serving you and appreciate your understanding and support!