Refund policy

Refund and Return Policy

Thank you for choosing our products. We are committed to providing you with a satisfying shopping experience. Please read the following refund and return policy carefully.

Returns/Exchanges for Non-Quality Issues If you wish to request a return or exchange for personal reasons (e.g., change of mind, incorrect size, or other non-quality related issues), the following conditions must be met:

• The request must be submitted within 30 days from the date of receipt.

• The product must remain in its original condition and be suitable for resale (unused, undamaged, and with original packaging intact).

• Please note that the return shipping costs for non-quality related returns shall be borne by the buyer.

• Provided the above conditions are met, we offer return and exchange services.

Returns/Exchanges for Quality Issues If the product you received has quality issues (e.g., damage, functional defects, or items not as described), please rest assured:

• The request must be submitted within 30 days from the date of receipt.

• We offer free return and exchange services at no additional cost to you.

• Please provide relevant photos or videos as proof of the quality issue to help us process your request promptly.

How to Request a Return or Exchange Please contact our customer support team via the following methods, and we will respond within 1–2 business days:

• Send an email to our customer service email address;

• Or submit a request via the contact form on our website.

We are dedicated to serving you and appreciate your understanding and support!